ETA = Estimated Time Arrival, please look at the ETA on each individual product to have a better idea when your item will arrive -If your ordering a collection/bundle of products they will be sent individually not together at once and may arrive at different times depending on each products ETA
RETURNS & REFUNDS
Every order is processed immediately in real time to our warehouse for shipping. This is to ensure fastest delivery period for our customers. Hence we cannot issue a refund until customers ship the item back to our store's address.
SALE items are final sale, no returns or refunds are eligible.
CUSTOM ORDERS are final sale, no returns or exchanges are eligible.
We have an open policy and will accept returns and refunds on regular priced items NOT sale items for period of 2 DAYS starting from when tracking indicates the customers has received the package or delivered.
PLEASE CONTACT US VIA EMAIL FOR AN RETURN ADDRESS DO NOT SHIP IT TO OUR WAREHOUSE ADDRESS To process a refund, please ship it back to our store's return address and we will process a full refund upon receiving !
SALE items are final sale, no refunds are eligible.
CUSTOM ORDERS are final sale, no returns or exchanges are eligible. A tracking number must be provided for return items. To be eligible for a return, your item must be in the same condition (tags must be intact)that you received it. LIMETLISS is not responsible for the cost of shipping for returns & exchanges.
Only regular priced items may be returned, unfortunately sale items are registered as a final sale and cannot be returned or refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or email@example.com
Remember to have a record of the tracking number for returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed automatically to your credit card or original method of payment and a refund confirmation will be sent via email.
LATE or MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again as processing can take up to several business days. Please contact us at firstname.lastname@example.org or email@example.com